everyFrequently asked questions
Quick answers about orders, shipping, returns, warranty and discounts. Can't find yours? Email us and a real person will reply within 1 business day.
What warranty comes with my purchase?
Everything sold at everywares comes with a 12 month warranty against manufacturing faults and defects, on top of your rights under the Australian Consumer Law. The warranty does not cover normal wear and tear, misuse or incorrect assembly. Full details are on our Returns & Warranty page.
How do I make a warranty claim?
Email [email protected] with your order number, a short description of the problem, and clear photos or a short video of the fault. We reply within 1 business day with the next steps.
What happens if my item arrives faulty or damaged?
We will make it right at no cost to you: depending on the issue we send replacement parts, a full replacement, or a full refund including shipping. If the item needs to come back we provide a prepaid return label. No restocking fee ever applies to faulty, damaged or incorrectly shipped items.
Can I return something if I change my mind?
Yes. Contact us within 10 days of delivery and keep the item unopened in its original packaging. Always get in touch before sending anything back so we can give you the correct return address. Missed the window by a day or two? Contact us anyway and we will see what we can do.
What are the conditions of a change of mind return?
You pay the return postage, a 10% restocking fee applies, and the original shipping cost is not refunded. Once the item arrives back and passes inspection, we refund to your original payment method within 5 business days. Personal care and hygiene items cannot be returned once opened.
How much is shipping?
Shipping is calculated per item from your delivery postcode and shown at checkout before you pay. Many items ship free Australia wide; for multi item orders each item's cost is added together. See Shipping & Delivery for timeframes and carriers.
I entered the wrong delivery address, what do I do?
Contact us immediately. Addresses cannot be changed once an order is placed, but if it has not shipped yet we will try to cancel and re place it with the right address. If a parcel is returned to sender because of an incorrect or incomplete address, a return to sender fee and re delivery cost may be charged.
My delivery is late, what should I do?
Check your tracking link first; most delays are a day or two in transit. If your order is outside the estimated window on our shipping page, email us with your order number and we will chase the carrier for you.
Can I cancel my order?
If your order has not been dispatched yet, usually yes: contact us as soon as possible and we will cancel and refund in full. Once an order has shipped it can no longer be cancelled, but you can use a change of mind return after it arrives.
Do you deliver outside Australia?
No, we currently deliver within Australia only. Some couriers cannot deliver to PO Boxes or parcel lockers, so please use a street address where possible.