Peace of mind

Returns & Warranty

Simple change of mind returns, a 12 month warranty on faults, and your full rights under Australian Consumer Law.

10 daysChange of mind window, from the day your order is delivered

12 monthsWarranty against manufacturing faults on all products

Full refundFaulty, damaged or wrong items are replaced or refunded in full

Change of mind returns

Not quite right? You can return most items just because you changed your mind. Contact us within 10 days of your order being delivered and we will arrange the return.

Items must be unopened, unused and in their original packaging.
Return postage is paid by you, and a 10% restocking fee applies. The original shipping cost is not refundable.
Once the item arrives back at the warehouse and passes inspection, your refund is issued to the original payment method.
For hygiene and safety reasons, opened or used items and personal care products cannot be returned for change of mind.

Missed the 10 day window by a day or two? Get in touch anyway. We will always do our best to help.

Damaged, faulty or incorrect items

If something arrives damaged, develops a fault, or is not what you ordered, we will make it right at no cost to you. Send us your order number along with photos or a short video showing the problem, and keep the original packaging if you can.

We will offer a replacement, spare parts where that solves it, or a full refund including shipping.
Where the item needs to come back, we provide a prepaid return label. No restocking fee applies.
Please check your order when it arrives and report transit damage as soon as possible.

12 month warranty

All products are covered by a 12 month warranty against manufacturing faults from the date of delivery, unless a longer period is stated on the product page. The warranty does not cover normal wear and tear, misuse, accidental damage, or faults caused by improper assembly or maintenance. Bonus items and accessories may carry different terms.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing on this page limits those rights.

How to start a return

Email usSend your order number, the item you want to return and the reason to [email protected]. For faulty or damaged items, attach photos or a short video.
We confirm the detailsWe reply within 1 business day with the return address and instructions, or a prepaid label for faulty and damaged items.
Refund or replacementRefunds go to your original payment method, normally within 5 business days of the item arriving back. Replacements are dispatched as soon as the return is confirmed.

Questions about delivery instead? See Shipping & Delivery, or contact us any time.