Privacy Policy

Last updated: 8 July 2026

Introduction

everywares is an online store at everywares.com.au, operated by Horn Tech Pty Limited (ABN 43 661 793 988), of 391 Park Rd, Regents Park NSW 2143, Australia. In this policy, "everywares", "we", "us" and "our" mean Horn Tech Pty Limited.

We are committed to protecting your privacy and managing your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what personal information we collect, how we use and protect it, who we share it with, and how you can access, correct or delete it.

Information we collect

We only collect the information we need to run the store and get your order to you. This can include:

• Contact and account details: your name, email address, phone number, and a password if you create an account.
• Order and delivery details: your billing and shipping address, the items you buy, and your order history.
• Payment details: your payment is processed by Stripe. We receive confirmation that a payment succeeded and limited details such as the card type and last four digits, but we do not collect or store your full card number.
• Subscription details: your email address and preferences if you opt in to our newsletter or marketing.
• Enquiry details: the information you include when you contact us by email, phone or a form.
• Website and device information: your IP address, browser and device type, and how you use the site, collected through cookies and similar technologies to keep the site working and to improve it.

How we use your information

We use your personal information to:

• Process and fulfil your orders, arrange delivery, and provide order confirmations and shipping updates;
• Manage your account and respond to your enquiries, returns and warranty claims;
• Process payments and help detect and prevent fraud;
• Send you marketing emails where you have opted in, which you can unsubscribe from at any time;
• Improve our products, website and customer service; and
• Meet our legal and tax obligations.

Cookies and local storage

Our site uses cookies and browser local storage to make it work and to remember your choices. These keep the items in your shopping cart between pages, remember preferences, and help us understand how the site is used so we can improve it. You can control or clear cookies in your browser settings, though some parts of the site, such as the cart and checkout, may not work correctly without them.

Who we share your information with

We share your information only with the service providers we need to run the store, and only for the purposes described in this policy. These include:

• Stripe, which securely processes card, Apple Pay and Google Pay payments;
• Our warehouse and delivery partners and courier services, which receive the name, address and order details needed to pack and deliver your order;
• Our email delivery provider, which sends order emails and, where you have opted in, newsletters;
• Cloudflare, which provides the hosting, security and content delivery infrastructure for our website; and
• Government agencies, regulators or law enforcement where we are required or permitted by law.

These providers are only permitted to use your information to perform their services for us. We may also disclose information if our business is sold or restructured, in which case your information would remain subject to privacy protections.

We do not sell your personal information

We do not sell, rent or trade your personal information to third parties for their own marketing. We share it only as set out in this policy, to run the store and serve you.

Marketing and how to opt out

We only send marketing emails to people who have opted in, for example by subscribing to our newsletter or choosing to receive offers at checkout. Every marketing email has an unsubscribe link, and you can opt out at any time. You will still receive the transactional emails you need, such as order confirmations and shipping updates, because they are part of fulfilling your order.

Data security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, modification or disclosure. Payments run over encrypted connections and are handled by Stripe, and our site is served over secure connections. No method of transmission or storage is completely secure, but we work to protect your information and to keep it only as long as we need it for the purposes above or as the law requires.

Overseas disclosure

Some of our service providers, such as our payment, email and infrastructure providers, may store or process information on servers located outside Australia. Where that happens, we take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles.

Accessing, correcting and deleting your information

You have the right to ask what personal information we hold about you, to have it corrected if it is wrong, and to ask us to delete it where we are not required to keep it. To make a request, email us at [email protected]. We may need to verify your identity first, and we will respond within a reasonable time. Please note we may need to keep some order and tax records to meet our legal obligations.

Complaints

If you have a concern about how we have handled your personal information, please contact us using the details below and we will look into it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this policy from time to time as our practices or the law change. The current version is always on this page with its last updated date, so please check back for any changes.

Contact us

For any privacy question, access request or complaint, please contact us:

• Email: [email protected]
• Phone: (02) 9163 8811, Monday to Friday, business hours
• Post: Horn Tech Pty Limited, 391 Park Rd, Regents Park NSW 2143, Australia